Frequently Asked Question

How does Nissan Switch work?

Members use the Nissan Switch app to request their next vehicle, including when and where they would like the next vehicle for use delivered.   A concierge will deliver the fresh vehicle, transfer everything over to that vehicle, and ensure you’re all set to go. Our goal is to ensure you have the perfect car for any occasion.

What is included in a Nissan Switch subscription?

Every Nissan Switch subscription includes rights to vehicle use, insurance coverage (subject to a deductible), and concierge delivered vehicle switches.  A concierge will deliver vehicles available under the program within a 20-mile radius of the South Main neighborhood of Houston, TX. Nissan takes care of all maintenance and repairs so you can focus on driving. There is no limit as to how many switches a customer can execute each month.

What vehicles are included with Nissan Switch?

Nissan Switch offers a variety of vehicles including electric vehicles, sedans, SUVs, trucks, and sports cars.  The vehicle selection depends on the subscription package you select, as noted below, and is subject to the availability of specific vehicles at any given time.

How does insurance work?

All vehicles provided by Nissan Switch are fully insured on a fleet insurance policy held by Nissan. All approved drivers are covered by the fleet insurance policy. Coverage highlights:  Collision and Comprehensive coverage subject to a $1000 deductible,  $300,000 liability coverage (combined single limit),  $300,000 uninsured motorist (combined).  $2,000 medical payments to offset any out-of-pocket or deductible costs  Member will be responsible for the deductible, or any losses less than $1000.  If a third party is at fault the deductible is typically waived, but if the member is at fault or another damage occurs while the vehicle is in their possession (hail, flood, etc) the member would be responsible

How long can I keep a vehicle?

You may keep any vehicle up to 2,000 miles or 180 days, whichever comes first (with the exception of GT-R, which is a 7 day maximum) as long as your membership is renewed each month.  If you cancel your subscription, Nissan will retrieve the vehicle once your subscription expires.  Once a vehicle has reached 2,000 miles or you’ve had the vehicle for 180 days, we will switch you into the next vehicle you select.   This way, you will get to experience the several vehicles and vehicle features the Nissan brand has to offer.

Occasionally, when a vehicle has been with a member for many weeks, we might need to ask for it back so that we can do routine tasks like preventive maintenance. However, if you choose, we will do our best to switch you into another vehicle that is similar to the one you were using – provided that vehicle is currently available for use.

How new are the vehicles?

Nissan Switch vehicles are the current or prior model year. Each vehicle is detailed before and after it ever goes to a member.

How do I join Nissan Switch?

Download our app here and hit “Sign up”. Follow the instructions to create an account. You will need to provide a credit card, select a plan and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most cases, we can approve an application within one business day. Then we will contact you to get you started and schedule your first switch!

Is Nissan Switch in my area?

Today, Nissan Switch is live in Houston, TX. If you’re outside of Houston, sign up for news and updates and we will let you know when we arrive in your city. Sign up here to stay informed.

Who is eligible?

Drivers 25 years or older may be eligible to subscribe to Nissan Switch, subject to driving history and credit rating review, and availability of a credit card for monthly payments.

What is the Nissan Switch activation fee?

The $495 Nissan Switch activation fee is required for all new Nissan Switch memberships. The fee is non-refundable and charged when your first delivery is scheduled.

How well equipped are the vehicles?

Each vehicle is the highest trim level with a full suite of options.

Are pets allowed in vehicles?

We do allow pets in the vehicles, but they must be transported in a crate. It is better for the car and safer for your furry friend!

What happens if my vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the Nissan Switch app to notify us and we will get you back driving!

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized call us at 844-914-1488. The concierge will follow all insurance protocol. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident.

How much advance notice is required for a switch?

While we ask for switches to be scheduled by noon on the day before delivery, the best experience is to book a few days in advance.  Booking a vacation? Go ahead and book your switch too.  All switches must be scheduled and take place Monday through Friday, 9 a.m. – 5 p.m.

Do the subscription fees cover the concierge services?

Concierge delivery is part of the overall Nissan Switch member experience and included with the monthly subscription. If you have an exceptional Concierge experience feel free to reflect it in the service rating or by letting the team know.

Where can I find the insurance card?

View a digital version of your insurance card under Your current ride on the home screen of your Nissan Switch app. Hard copies of the insurance card can also be found in the glovebox.

What about fuel?

All Nissan Switch cars are delivered with a full tank of gas. If you switch a vehicle without a full tank, your concierge will refill the vehicle and add the charge to your account following your switch.

What about the all-electric Nissan LEAF®?

One charger kit will be provided upon delivery of every Nissan Leaf.  This includes a 120V charging cable, which allows you to plug into a standard 120V outlet.